Don’t Kill Your Performance Review – Reinvent It
As research shows, the performance review process can be costly, ineffective and in the worst cases, demotivating. Therefore, it’s no surprise that many large organizations are jumping on the trend to...
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The Critical Knowledge Transfer Crisis Facing the Utilities Industry
Electric utility companies, which chiefly value stability, are facing an unstable future. Utilities are often stereotyped as change-averse by design for the sake of “keeping the lights on” (or the...
View ArticleBrexit and the Human Imperative: How the UK Decision Reinforces the...
The Brexit vote happened almost three months ago, and besides a settling of the dust on who the key players will be, the uncertainty and ambiguity seem no less subsided. The business world is a flurry...
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Artificial Intelligence is Scarier than the Dark: Here’s Why
One of the smartest minds in technology, Elon Musk, is terrified of robots. This is the guy who’s referred to as the “modern day Iron Man,” and he is worried about robots walking the streets and...
View ArticleCognitive Ethics Series: The Unexpectedly Human Side of Artificial...
It’s an incredibly exciting time to be alive. Regardless of your industry or profession, you are no doubt seeing transformations and technological advancements like you’ve never seen before. We are on...
View ArticleCognitive Ethics Series: Use Case Under Pressure: The Robot Naming Debate...
This blog serves as a follow up in our series about Cognitive Ethics for AI. To read the first blog in the series, “The Unexpectedly Human Side of Artificial Intelligence (Part One)” click here. There...
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Cognitive Ethics Series: Data is a Human Story: How Our Data Scientist Almost...
We have spent a lot of time thinking, writing, and learning about how AI is inherently human. From our vantage point, humans are the ultimate users of cognitive solutions (for now at least), and...
View ArticleCognitive Ethics Series: Three Questions Businesses Should Ask About AI in...
We’ve touched on the three primary considerations for Cognitive Ethics (part 1, part 2, & part 3), leading up to this blog, which address—the impact of these technologies on humanity at large. Part...
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The Contact Center Journey Series: The Art of What’s Possible in the Contact...
The contact center is no longer characterized by the transactions it processes and the issues it resolves, nor is it simply a low-cost channel for managing customer interactions. What was once termed...
View ArticleLooking to Get Ahead of the AI Revolution? Hint: Think Beyond Technology
The discussion around the topic of Artificial Intelligence (AI) and the future of work is fascinating, terrifying, and prolific—it’s hard to keep up with the latest learnings and advances. Largely...
View ArticleThe Closest Thing to a Silver Bullet in the Automation Space
We talk to clients all the time who are excited about the prospects and tantalizing benefits of automation technologies. They have real problems to solve, and the faster the better. Unfortunately, to...
View ArticleHuman Trust as the Cultural Foundation for Digital Transformation
The pace of change is accelerating, and a do-adapt-learn mentality is critical for survival. Digital transformation isn’t a destination, but an ongoing journey. The more digitally transformed the...
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If You’re Doing Digital Without AI, You’re Doing It Wrong
There are probably no two topics more convoluted to business leaders right now than “digital transformation” and “AI.” Both are broad, require ventures into the unknown, significant investments of time...
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